Last updated: June 23, 2026.
RFM VIP Concierge (“we”, “the app”) is operated by Really For Me / Guard Agency. This policy explains what we collect, why, and your choices. We do not sell personal data.
Who the data belongs to
The app connects a business owner’s own Facebook Page and Instagram Business/Creator account. The business owner is the controller of their customers’ data; we process it on their behalf to run their concierge and publish their content.
What we collect
- From website and social visitors who message or comment: the message or comment text, and any contact details they choose to share (name, email, phone) to request a quote or booking.
- From the connected business: Page and Instagram access tokens, the business’s basic profile, and the content the business schedules to publish.
- Operational: timestamps and delivery status of messages and posts.
How we use it
- To answer inquiries in the business’s voice and route qualified leads to the business owner (email, SMS, dashboard).
- To send one transactional confirmation text to a lead who submits their details.
- To publish, on the business owner’s instruction, the content they created and scheduled.
- We do not use this data to build advertising profiles, and we do not sell it.
Sharing and processors
Data is shared only with the business owner whose Page it is, and with service providers strictly to deliver the service: Anthropic (AI-generated replies, content only, no training on your data), ClickSend (SMS delivery), and our hosting provider. Each processes data only on our instruction.
Retention and deletion
We keep lead and message records only as long as needed to serve the business, and honor deletion requests. If a user deletes a message on the platform, we honor that deletion via Meta’s message-deletion webhook. A business owner can disconnect at any time, which stops all processing and revokes our access tokens.
Your choices
- Visitors can opt out of messaging at any time by replying STOP or asking to stop.
- Businesses can disconnect their Page/Instagram at any time from the connection screen.
- To request access to or deletion of your data, contact us at the email below.
Compliance
We follow the Meta Platform Terms and Developer Policies, Instagram’s messaging rules (including the 24-hour window and one automated reply per comment), and applicable privacy law. The app honestly identifies itself as an assistant and never engages in spam, fake engagement, or unsolicited mass messaging.
Children
The service is for businesses and their adult customers and is not directed to children under 13.
Contact
Really For Me / Guard Agency — privacy@reallyforme.com — (619) 948-5781.